Career

Our vacancies

N-Allo has expanded very rapidly over the past decade. From 30 staff 10 years ago, it now employs 1,400 people across Belgium. Working at N-Allo offers a stable job in a youthful and friendly environment, whilst also allowing you to explore an exciting and constantly changing industry.

Whether you’re just out of school or university, already in work but looking for a new experience or challenge, or a student seeking a placement or seasonal work,

N-Allo is recruiting!

Customer Adviser

Publish date: 01-12-2009

Reference: ABC-456

This position is for you if:

You have a flair for customer service and are open to new experiences

You are flexible and adapt easily to new situations

You have a sound knowledge of IT and the French language

You cope well with stress

You can work flexible hours

Your mission:

Act as a point of contact for customers

Work to enhance customer satisfaction by dealing with customers in a professional way

Listen to what customers have to say and build up a relationship of trust

Describe and reformulate customers’ requests clearly and precisely and resolve any problems by giving accurate and appropriate responses

Convey a positive image of the company from the first contact

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Team Coach

Publish date: 01-12-2009

Reference: ABC-789

This position is for you if:

You are an experienced customer adviser

Your knowledge and motivation make you a key player in your group

You have the dynamism and charisma needed to be a coach and strive to continuously improve the performance of your operators

You are communicative and results-oriented and have good organisational skills

You are flexible and are ideally seeking a full-time job

Your mission:

Report to the Service Delivery Manager and manage the quality and performance of your team

Coach customer advisers

Check call statistics

Give instructions to Floorwalkers and work with them to assess training needs (including refresher training and new types of training)

Discuss the team’s performance and results with the Service Delivery Manager

Liaise with other departments (HR, communication, etc.)

Attend training courses to maintain a high level of knowledge

Carry out administrative tasks

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