Requirements:
You have a flair for customer service and are open to new experiences
You are flexible and adapt easily to new situations
You have a sound knowledge of IT and the French language
You cope well with stress
You can work flexible hours
Mission:
Act as a point of contact for customers
Work to enhance customer satisfaction by dealing with customers in a professional way
Listen to what customers have to say and build up a relationship of trust
Describe and reformulate customers’ requests clearly and precisely and resolve any problems by giving accurate and appropriate responses
Convey a positive image of the company from the first contact
