N-Allo offers support and advice in the field of human resources management:
These activities range from defining profiles, selection procedures and recruitment channels to screening, tests and selection or evaluation interviews.
N-Allo has a training centre featuring fully equipped training rooms with access to the communication platform to enable trainees to experience working situations. We offer you a range of training programmes from starter training in Call Handling Skills through to specific training courses in B2C telesales, B2B teleprospecting, e-mail handling, complaint handling, up- and cross-selling, coaching, etc. Customised training programmes, adapted to the context of your company and market can also be provided.
In all training programs a participatory approach is adopted, including a maximum of practical cases and using group dynamics to encourage the learning process: simulations, role plays, exercises on IT systems, knowledge tests.
Linked to its training module in coaching, N-Allo also offers a coach guidance programme for your management staff focussing on coaching principles and techniques.
