N-Allo offers support and advice in the field of contact center processes:
We draw process flow diagrams, distinguishing the way in which the work is done in reality from the way in which you would like it to be done. These diagrams are drawn up on the basis of your objectives, technological constraints, existing tools, etc.
N-Allo records and structures the information gathered by our agents via the various communications channels. Then that information is processed in order to enhance the knowledge database.
The script forms the basis for the dialogue between your customers and our agents. Nothing must be left to chance. A well-thought-out script is the basis for successful communication. N-Allo provides you with genuine expertise in designing and developing effective dialogue tools.
Forecasting the number of future interactions and deciding on the level of human resources needed to perform the work requires extensive experience of the business and effective tools. N-Allo offers you a methodology that has been tried and tested with its many clients.
Planning human resources and managing traffic are activities of major importance in our field of activity. N-Allo has the methodology and tools to plan and adapt rapidly to flow variations. This enables you to maximise control of the productivity of your resources.
Quality is one of our main preoccupations. We have perfected a methodology enabling us to continually check quality levels. We measure the quality of service using four indicators:
