{"id":1351,"date":"2021-08-30T14:13:15","date_gmt":"2021-08-30T12:13:15","guid":{"rendered":"https:\/\/www.n-allo.be\/blog\/"},"modified":"2021-08-30T14:13:19","modified_gmt":"2021-08-30T12:13:19","slug":"blog","status":"publish","type":"page","link":"https:\/\/www.n-allo.be\/en\/blog\/","title":{"rendered":"Blog"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:85px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:56px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:56;line-height:1.2;\">Blog<\/h1><\/div><!-- The Grid Plugin Version 2.8.2 --><!-- The Grid Wrapper Start --><div class=\"tg-grid-wrapper nieuws  tg-nav-bg full-height\" id=\"grid-899\" data-version=\"2.8.2\"><!-- The Grid Styles --><style class=\"tg-grid-styles\" type=\"text\/css\">#grid-899 .tg-nav-color:not(.dots):not(.tg-dropdown-value):not(.tg-dropdown-title):hover,#grid-899 .tg-nav-color:hover .tg-nav-color,#grid-899 .tg-filter-active span,#grid-899 .tg-page-number.tg-page-current{color:#ffffff}#grid-899 .tg-filter:not(.tg-dropdown-item),#grid-899 .tg-search-holder,#grid-899 .tg-dropdown-holder,#grid-899 .tg-sorter-order,#grid-899 .tg-left-arrow,#grid-899 .tg-right-arrow,#grid-899 .tg-search-holder,#grid-899 .tg-page-number:not(.dots),#grid-899 .tg-pagination-prev,#grid-899 .tg-pagination-next,#grid-899 .tg-ajax-button{background:#009a98}#grid-899 .tg-filter:not(.tg-dropdown-item):hover,#grid-899 .tg-filter.tg-filter-active,#grid-899 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data-filterlogic=\"AND\" data-filterload =\"\" data-sortbyload =\"\" data-orderload =\"false\" data-fullwidth=\"\" data-fullheight=\"null\" data-gutters=\"[[320,20],[480,20],[768,20],[980,20],[1200,20],[9999,20]]\" data-slider='{\"itemNav\":\"null\",\"swingSpeed\":0.1,\"cycleBy\":\"pages\",\"cycle\":7000,\"startAt\":1}' data-ratio=\"1.00\" data-cols=\"[[320,1],[480,2],[768,3],[980,3],[1200,4],[9999,4]]\" data-rows=\"[[320,200],[480,200],[768,220],[980,220],[1200,240],[9999,240]]\" data-animation='{&quot;name&quot;:&quot;Fade in&quot;,&quot;visible&quot;:&quot;&quot;,&quot;hidden&quot;:&quot;&quot;}' data-transition=\"700ms\" data-ajaxmethod=\"\" data-ajaxdelay=\"100\" data-preloader=\"\" data-itemdelay=\"100\" data-gallery=\"\" data-ajax=\"\"><!-- The Grid item #1 --><article class=\"tg-item tg-post-4172 caracas f26 f30\" data-row=\"1\" data-col=\"1\"><div class=\"tg-item-inner\"><div class=\"tg-item-media-holder tg-light\"><div class=\"tg-item-media-inner\"><div class=\"tg-item-image\" style=\"background-image: url(https:\/\/www.n-allo.be\/wp-content\/uploads\/2026\/08\/xdrd-wrd.png)\"><\/div><\/div><a class=\"tg-item-link\" href=\"https:\/\/www.n-allo.be\/en\/blog-en\/a-great-recognition-for-n-allo\/\" target=\"_self\"><\/a><\/div><div class=\"tg-item-content tg-light\"><div class=\"tg-item-overlay\"><\/div><h2 class=\"tg-item-title\"><a href=\"https:\/\/www.n-allo.be\/en\/blog-en\/a-great-recognition-for-n-allo\/\" target=\"_self\">A great recognition for N-Allo!<\/a><\/h2><span class=\"tg-cats-holder\"><a class=\"category\" href=\"https:\/\/www.n-allo.be\/en\/category\/blog-en\/\" rel=\"category\" data-term-id=\"26\"><span class=\"tg-item-term\" >Blog<\/span><\/a><span>, <\/span><a class=\"translation_priority\" href=\"https:\/\/www.n-allo.be\/en\/?taxonomy=translation_priority&#038;term=required-en\" rel=\"category\" data-term-id=\"30\"><span class=\"tg-item-term\" >Required<\/span><\/a><\/span><\/div><\/div><\/article><!-- The Grid item #2 --><article class=\"tg-item tg-post-4159 caracas f26 f28\" data-row=\"1\" data-col=\"1\"><div class=\"tg-item-inner\"><div class=\"tg-item-media-holder tg-light\"><div class=\"tg-item-media-inner\"><div class=\"tg-item-image\" style=\"background-image: url(https:\/\/www.n-allo.be\/wp-content\/uploads\/2026\/07\/N-Allo-Amazon-Connect.png)\"><\/div><\/div><a class=\"tg-item-link\" href=\"https:\/\/www.n-allo.be\/en\/blog-en\/human-powered-technology-empowered\/\" target=\"_self\"><\/a><\/div><div class=\"tg-item-content tg-light\"><div class=\"tg-item-overlay\"><\/div><h2 class=\"tg-item-title\"><a href=\"https:\/\/www.n-allo.be\/en\/blog-en\/human-powered-technology-empowered\/\" target=\"_self\">Human Powered, Technology Empowered<\/a><\/h2><span class=\"tg-cats-holder\"><a class=\"category\" href=\"https:\/\/www.n-allo.be\/en\/category\/blog-en\/\" rel=\"category\" data-term-id=\"26\"><span class=\"tg-item-term\" >Blog<\/span><\/a><span>, <\/span><a class=\"translation_priority\" href=\"https:\/\/www.n-allo.be\/en\/?taxonomy=translation_priority&#038;term=optional\" rel=\"category\" data-term-id=\"28\"><span class=\"tg-item-term\" >Optional<\/span><\/a><\/span><\/div><\/div><\/article><\/div><\/div><!-- The Grid Wrapper End --><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling parent-testimonials\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:120px;--awb-padding-bottom:100px;--awb-background-color:#f7f7f7;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-testimonials clean awb-testimonials-layout-fade awb-testimonial-content-flex-start awb-speech-bubble-show awb-testimonial-author-inline fusion-testimonials-1\" style=\"--awb-flex-align-items:stretch;--awb-backgroundcolor:rgba(249,249,251,0);--awb-testimonial-border-style:solid;--awb-testimonial-border-color:var(--awb-color3);--awb-textcolor:#1f1f1f;--awb-content-valign:center;--awb-initials-bg-color:var(--primary_color);--awb-initials-text-color:#ffffff;--awb-testimonial-icon-size:2em;--awb-navigation-size:12px;--awb-border-top-left-radius:0px;--awb-border-top-right-radius:0px;--awb-border-bottom-left-radius:0px;--awb-border-bottom-right-radius:0px;--testimonial-border-width-top:0px;--testimonial-border-width-right:0px;--testimonial-border-width-bottom:0px;--testimonial-border-width-left:0px;\"><div class=\"reviews awb-carousel awb-swiper awb-swiper-dots-position-below\" data-touchscroll=\"touch\" data-loop=\"yes\" data-pagination=\"bullets\" data-autoplay=\"yes\" data-autoplayspeed=\"8000\" data-autoplaypause=\"no\" style=\"--awb-arrow-bgcolor:rgba(29,36,45,0.7);--awb-arrow-color:#fff;--awb-arrow-hover-bgcolor:rgba(29,36,45,0.8);--awb-arrow-hover-color:#fff;--awb-dots-align:center;--awb-arrow-position-vertical-transform:none;\" data-slide-effect=\"fade\" data-itemmargin=\"0\"><div class=\"swiper-wrapper\"><div class=\"swiper-slide review avatar-above avatar-image\"><div class=\"testimonial-thumbnail\"><img decoding=\"async\" class=\"testimonial-image\" src=\"https:\/\/www.n-allo.be\/wp-content\/uploads\/2021\/09\/ENGIE-Transparant.png\" width=\"272\" height=\"272\" \/><\/div><blockquote class=\"has-transparent-color\"><div class=\"awb-quote\"><div class=\"awb-quote-content\">\n<p><em>Each year, N-Allo handles 2.2 million <strong>inbound and outbound customer contacts<\/strong> for Engie. This makes us the largest sales and contact channel for this energy provider. Working via the telephone, e-mail, chat, social media, etc. we not only reach their personal customers, but also handle B2B contacts for the self-employed.<\/em><\/p>\n<p><em>We also offer Engie our expertise for achieving their ambitious sales targets by applying a <strong>structured sales strategy<\/strong>, based on product knowledge and data analysis.<\/em><\/p>\n<\/div><\/div><\/blockquote><div class=\"author\"><span class=\"company-name\"><strong class=\"testimonial-name\">ENGIE<\/strong><\/span><\/div><\/div><div class=\"swiper-slide review avatar-above avatar-image\"><div class=\"testimonial-thumbnail\"><img decoding=\"async\" class=\"testimonial-image\" src=\"https:\/\/www.n-allo.be\/wp-content\/uploads\/2021\/09\/Antwerpen-Transparant-1.png\" width=\"272\" height=\"271\" \/><\/div><blockquote class=\"has-transparent-color\"><div class=\"awb-quote\"><div class=\"awb-quote-content\">\n<p><em>All telephone contacts with citizens of the City of Antwerp have been handled via N-Allo\u2019s <strong>secure communication platform<\/strong> since 2020. Calls to the city\u2019s various departments are answered by 350 staff employed by the city.<\/em><\/p>\n<p><em>During the transition to the new platform, N-Allo was responsible for the <strong>training and technical support<\/strong> of all these staff. We were able to draw on our many years of practical experience in providing training, advice, and overflow services to the city authorities.<\/em><\/p>\n<p><em>And in the future there\u2019s a chance that it won\u2019t just be telephone contacts: in the months ahead, we will also be examining ways of integrating other channels, such as chat, messaging and social media. <\/em><\/p>\n<\/div><\/div><\/blockquote><div class=\"author\"><span class=\"company-name\"><strong class=\"testimonial-name\">Case City of Antwerp (Digipolis)<\/strong><\/span><\/div><\/div><\/div><div class=\"swiper-pagination testimonial-pagination\" id=\"fusion-testimonials-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-background-color:#009a98;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"width:calc( 100% + 0px ) !important;max-width:calc( 100% + 0px ) !important;margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-image:url(&#039;https:\/\/www.n-allo.be\/wp-content\/uploads\/2021\/09\/N-Allo-Contact.png&#039;);--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0px;--awb-spacing-left-small:0px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column fusion-empty-column-bg-image fusion-column-has-bg-image\" data-bg-url=\"https:\/\/www.n-allo.be\/wp-content\/uploads\/2021\/09\/N-Allo-Contact.png\"><img decoding=\"async\" class=\"fusion-empty-dims-img-placeholder fusion-no-large-visibility fusion-no-medium-visibility\" aria-label=\"N-Allo-Contact\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271738%27%20height%3D%27976%27%20viewBox%3D%270%200%201738%20976%27%3E%3Crect%20width%3D%271738%27%20height%3D%27976%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column txt-50-50-right\" style=\"--awb-padding-top:60px;--awb-padding-right:45px;--awb-padding-bottom:60px;--awb-padding-left:45px;--awb-bg-color:#009a98;--awb-bg-color-hover:#009a98;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0px;--awb-spacing-left-small:0px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:#ffffff;--awb-margin-top:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:48;line-height:1.2;\">Zeg even Allo!<\/h2><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-text-color:#ffffff;\"><p>Heb je een vraag of zoek je meer informatie over bepaalde zaken? Wees dan zeker niet bang om ons te contacteren, wij bijten niet!<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;max-width:100%;\"><\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type blob\" style=\"--button_accent_color:#009a98;--button_border_color:#009a98;--button_accent_hover_color:#009a98;--button_border_hover_color:#009a98;--button_gradient_top_color:#ffffff;--button_gradient_bottom_color:#ffffff;--button_gradient_top_color_hover:rgba(255,255,255,0.8);--button_gradient_bottom_color_hover:rgba(255,255,255,0.8);\" target=\"_self\" title=\"Contact N-Allo\" aria-label=\"Contact N-Allo\" href=\"https:\/\/www.n-allo.be\/en\/contact-2\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contact N-Allo<\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-1351","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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