{"id":1137,"date":"2021-08-26T11:54:36","date_gmt":"2021-08-26T09:54:36","guid":{"rendered":"https:\/\/www.n-allo.be\/blog-2\/"},"modified":"2021-08-26T11:54:39","modified_gmt":"2021-08-26T09:54:39","slug":"blog-2","status":"publish","type":"page","link":"https:\/\/www.n-allo.be\/fr\/blog-2\/","title":{"rendered":"Blog"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:85px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:56px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:56;line-height:1.2;\">Blog<\/h1><\/div><!-- The Grid Plugin Version 2.8.0 --><!-- The Grid Wrapper Start --><div class=\"tg-grid-wrapper nieuws  tg-nav-bg full-height\" id=\"grid-899\" data-version=\"2.8.0\"><!-- The Grid Styles --><style class=\"tg-grid-styles\" type=\"text\/css\">#grid-899 .tg-nav-color:not(.dots):not(.tg-dropdown-value):not(.tg-dropdown-title):hover,#grid-899 .tg-nav-color:hover .tg-nav-color,#grid-899 .tg-filter-active span,#grid-899 .tg-page-number.tg-page-current{color:#ffffff}#grid-899 .tg-filter:not(.tg-dropdown-item),#grid-899 .tg-search-holder,#grid-899 .tg-dropdown-holder,#grid-899 .tg-sorter-order,#grid-899 .tg-left-arrow,#grid-899 .tg-right-arrow,#grid-899 .tg-search-holder,#grid-899 .tg-page-number:not(.dots),#grid-899 .tg-pagination-prev,#grid-899 .tg-pagination-next,#grid-899 .tg-ajax-button{background:#009a98}#grid-899 .tg-filter:not(.tg-dropdown-item):hover,#grid-899 .tg-filter.tg-filter-active,#grid-899 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class=\"tg-item-image\" style=\"background-image: url(https:\/\/www.n-allo.be\/wp-content\/uploads\/2024\/02\/contact-center-imago.png)\"><\/div><\/div><a class=\"tg-item-link\" href=\"https:\/\/www.n-allo.be\/fr\/blog-fr\/wim-van-de-velde-ceo-de-n-allo-le-secteur-des-centres-de-contact-doit-soigner-son-image\/\" target=\"_self\"><\/a><\/div><div class=\"tg-item-content tg-light\"><div class=\"tg-item-overlay\"><\/div><h2 class=\"tg-item-title\"><a href=\"https:\/\/www.n-allo.be\/fr\/blog-fr\/wim-van-de-velde-ceo-de-n-allo-le-secteur-des-centres-de-contact-doit-soigner-son-image\/\" target=\"_self\">Wim Van de Velde (CEO de N-Allo) : \u00ab Le secteur des centres de contact doit soigner son image \u00bb<\/a><\/h2><span class=\"tg-cats-holder\"><a class=\"category\" href=\"https:\/\/www.n-allo.be\/fr\/category\/blog-fr\/\" rel=\"category\" data-term-id=\"33\"><span class=\"tg-item-term\" >Blog<\/span><\/a><span>, <\/span><a class=\"post_tag\" href=\"https:\/\/www.n-allo.be\/fr\/tag\/gouvernement-moderne\/\" rel=\"category\" data-term-id=\"62\"><span class=\"tg-item-term\" >gouvernement moderne<\/span><\/a><span>, <\/span><a class=\"translation_priority\" href=\"https:\/\/www.n-allo.be\/fr\/?taxonomy=translation_priority&#038;term=facultatif\" rel=\"category\" data-term-id=\"34\"><span class=\"tg-item-term\" >Facultatif<\/span><\/a><\/span><\/div><\/div><\/article><!-- The Grid item #2 --><article class=\"tg-item tg-post-2707 caracas f33 f62 f34\" data-row=\"1\" data-col=\"1\"><div class=\"tg-item-inner\"><div class=\"tg-item-media-holder tg-light\"><div class=\"tg-item-media-inner\"><div class=\"tg-item-image\" style=\"background-image: url(https:\/\/www.n-allo.be\/wp-content\/uploads\/2022\/01\/N-Allo_Optimaal.png)\"><\/div><\/div><a class=\"tg-item-link\" href=\"https:\/\/www.n-allo.be\/fr\/blog-fr\/le-numerique-optimal\/\" target=\"_self\"><\/a><\/div><div class=\"tg-item-content tg-light\"><div 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style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-testimonials clean awb-speech-bubble-show fusion-testimonials-1\" style=\"--awb-textcolor:#1f1f1f;--awb-backgroundcolor:rgba(249,249,251,0);--awb-testimonial-border-style:solid;--awb-testimonial-border-color:var(--awb-color3);--awb-border-top-left-radius:0px;--awb-border-top-right-radius:0px;--awb-border-bottom-left-radius:0px;--awb-border-bottom-right-radius:0px;--testimonial-border-width-top:0px;--testimonial-border-width-right:0px;--testimonial-border-width-bottom:0px;--testimonial-border-width-left:0px;\" data-random=\"1\" data-speed=\"8000\"><div class=\"reviews\"><div class=\"review active-testimonial avatar-above avatar-image\"><div class=\"testimonial-thumbnail\"><img decoding=\"async\" class=\"testimonial-image\" src=\"https:\/\/www.n-allo.be\/wp-content\/uploads\/2021\/09\/Vaillant-Logo-1.png\" width=\"272\" height=\"272\" \/><\/div><blockquote class=\"has-transparent-color\"><div class=\"awb-quote\"><div class=\"awb-quote-content\">\n<p><em>Vaillant Group est un leader du march\u00e9 international dans le domaine de la technologie de chauffage et de ventilation. Il propose des syst\u00e8mes respectueux de l\u2019environnement et \u00e9conomes en \u00e9nergie tels que des chauffe-eaux solaires, des syst\u00e8mes de panneaux solaires et des pompes \u00e0 chaleur.<\/em><\/p>\n<p><em>N-Allo assiste Vaillant pour les <strong>contacts de premi\u00e8re ligne<\/strong> du service client\u00e8le. Nous traitons plus de <strong>250.000 interactions<\/strong> par an sur diff\u00e9rents canaux : t\u00e9l\u00e9phonie (inboud et outbound), e-mail, support web et traitement des tickets.<\/em><\/p>\n<p><em>Nous adaptons la taille de notre \u00e9quipe \u00e0 la demande de Vaillant. Les besoins varient fortement en fonction des saisons et des variations de temp\u00e9rature parfois rapides et typiques de la Belgique.<\/em><\/p>\n<\/div><\/div><\/blockquote><div class=\"author\"><span class=\"company-name\"><strong>Vaillant-Bulex<\/strong><\/span><\/div><\/div><div class=\"review avatar-above avatar-image\"><div class=\"testimonial-thumbnail\"><img decoding=\"async\" class=\"testimonial-image\" src=\"https:\/\/www.n-allo.be\/wp-content\/uploads\/2021\/09\/ENGIE-Transparant.png\" width=\"272\" height=\"272\" \/><\/div><blockquote class=\"has-transparent-color\"><div class=\"awb-quote\"><div class=\"awb-quote-content\">\n<p><em>N-Allo traite 2,2 millions d\u2019<strong>interactions clients inbound et outbound<\/strong> par an pour Engie. Ce volume fait de nous le principal canal d\u2019interaction et de vente de ce fournisseur d\u2019\u00e9nergie. Que ce soit par t\u00e9l\u00e9phone, par courriel, sur le chat ou sur les r\u00e9seaux sociaux, nous prenons en charge les contacts avec ses clients particuliers ainsi que les contacts B2B pour les ind\u00e9pendants.<\/em><\/p>\n<p><em>Par ailleurs, nous mettons notre expertise au service d\u2019Engie afin de concr\u00e9tiser des objectifs commerciaux ambitieux. A cette fin, nous appliquons une <strong>strat\u00e9gie de vente structur\u00e9e<\/strong> bas\u00e9e sur la connaissance des produits et l\u2019analyse des donn\u00e9es.<\/em><\/p>\n<\/div><\/div><\/blockquote><div class=\"author\"><span class=\"company-name\"><strong>ENGIE<\/strong><\/span><\/div><\/div><div class=\"review avatar-above avatar-image\"><div class=\"testimonial-thumbnail\"><img decoding=\"async\" class=\"testimonial-image\" src=\"https:\/\/www.n-allo.be\/wp-content\/uploads\/2021\/09\/Antwerpen-Transparant-1.png\" width=\"272\" height=\"271\" \/><\/div><blockquote class=\"has-transparent-color\"><div class=\"awb-quote\"><div class=\"awb-quote-content\">\n<p><em>Depuis 2020, tous les contacts t\u00e9l\u00e9phoniques avec les citoyens de la ville d\u2019Anvers passent par la <strong>plateforme de communication s\u00e9curis\u00e9e<\/strong> de N-Allo. Les appels aux services de la ville sont trait\u00e9s par 350 collaborateurs de la ville.<\/em><\/p>\n<p><em>Lors du passage \u00e0 la nouvelle plateforme, N-Allo s\u2019est charg\u00e9 de la <strong>formation et de l\u2019assistance technique<\/strong>de tous ces collaborateurs. Dans ce cadre, nous avons pu compter sur nos ann\u00e9es d\u2019exp\u00e9rience pratique dans la formation, le conseil et les services d\u2019overflow.<\/em><\/p>\n<p><em>La collaboration ne s\u2019arr\u00eatera peut-\u00eatre pas aux contacts t\u00e9l\u00e9phoniques. L\u2019int\u00e9gration d\u2019autres canaux tels que le chat, la messagerie et les r\u00e9seaux sociaux fera l\u2019objet d\u2019une analyse lors des prochains mois. <\/em><\/p>\n<\/div><\/div><\/blockquote><div class=\"author\"><span class=\"company-name\"><strong>Ville d'Anvers (Digipolis)<\/strong><\/span><\/div><\/div><\/div><div class=\"testimonial-pagination\" id=\"fusion-testimonials-1\"><a href=\"#\" aria-label=\"Testimonial Pagination\"  class=\"activeSlide\"><\/a><a href=\"#\" aria-label=\"Testimonial Pagination\" ><\/a><a href=\"#\" aria-label=\"Testimonial Pagination\" ><\/a><\/div><\/div><\/div><\/div><\/div><\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-background-color:#009a98;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"width:calc( 100% + 0px ) !important;max-width:calc( 100% + 0px ) !important;margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-image:url(&#039;https:\/\/www.n-allo.be\/wp-content\/uploads\/2021\/09\/N-Allo-Contact.png&#039;);--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0px;--awb-spacing-left-small:0px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column fusion-empty-column-bg-image fusion-column-has-bg-image\" data-bg-url=\"https:\/\/www.n-allo.be\/wp-content\/uploads\/2021\/09\/N-Allo-Contact.png\"><img decoding=\"async\" class=\"fusion-empty-dims-img-placeholder fusion-no-large-visibility fusion-no-medium-visibility\" aria-label=\"N-Allo-Contact\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271738%27%20height%3D%27976%27%20viewBox%3D%270%200%201738%20976%27%3E%3Crect%20width%3D%271738%27%20height%3D%27976%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column txt-50-50-right\" style=\"--awb-padding-top:60px;--awb-padding-right:45px;--awb-padding-bottom:60px;--awb-padding-left:45px;--awb-bg-color:#009a98;--awb-bg-color-hover:#009a98;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0px;--awb-spacing-left-small:0px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:#ffffff;--awb-margin-top:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:48;line-height:1.2;\">Zeg even Allo!<\/h2><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-text-color:#ffffff;\"><p>Heb je een vraag of zoek je meer informatie over bepaalde zaken? Wees dan zeker niet bang om ons te contacteren, wij bijten niet!<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;max-width:100%;\"><\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type blob\" style=\"--button_accent_color:#009a98;--button_border_color:#009a98;--button_accent_hover_color:#009a98;--button_border_hover_color:#009a98;--button_gradient_top_color:#ffffff;--button_gradient_bottom_color:#ffffff;--button_gradient_top_color_hover:rgba(255,255,255,0.8);--button_gradient_bottom_color_hover:rgba(255,255,255,0.8);\" target=\"_self\" title=\"Contactez N-Allo\" aria-label=\"Contactez N-Allo\" href=\"https:\/\/www.n-allo.be\/fr\/contact\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contactez N-Allo<\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-1137","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - 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