All telephone contacts with citizens of the City of Antwerp have been handled via N-Allo’s secure communication platform since 2020. Calls to the city’s various departments are answered by 350 staff employed by the city.
During the transition to the new platform, N-Allo was responsible for the training and technical support of all these staff. We were able to draw on our many years of practical experience in providing training, advice, and overflow services to the city authorities.
And in the future there’s a chance that it won’t just be telephone contacts: in the months ahead, we will also be examining ways of integrating other channels, such as chat, messaging and social media.