Human Powered, Technology Empowered

29 July 2026

At N-Allo, we believe the future of customer contact lives at the intersection of human expertise and AI-powered innovation.

That is the balance we build every day: combining expert customer interactions, omnichannel care and customer-centric operations with a strong ambition to keep innovating through technology.

Today, we are proud to take a major new step forward: the first operational migration to Amazon Connect has been successfully completed, and we are on track for a phased roll-out towards additional clients by year-end. As a cloud-based contact center platform for voice and digital interactions, Amazon Connect brings together AI-powered analytics, smarter automation and richer insights to enhance both service delivery and customer experience.

This move matters because customer service has never been just about handling contacts at N-Allo. It is about creating better experiences, improving visibility on delivery, sharpening customer insights and driving continuous improvement.

With this first live migration, we are bringing that vision into production — strengthening both the end-customer experience and the value we deliver to our clients.

This move builds on what N-Allo already is today: a certified omnichannel contact center where people, expertise and technology work together — with AI already deeply embedded into our operations and service delivery, through solutions such as chatbots, voicebots, automated transcription, predictive analytics and quality monitoring — all designed to augment our human expertise and customer centricity.

The move to Amazon Connect therefore does not start a transformation — it accelerates one that is already well underway. Our partnership with Amazon Connect is one step forward in building this contact center of the future, with additional clients already on the horizon as part of a phased roll-out by year-end.

This is how we see innovation at N-Allo: not as a promise, but as a capability deployed in production, scaled with purpose and always anchored in better service.

We are building the next generation of customer contact: human-powered, AI-enhanced, future-ready.

“The success of this first production deployment confirms the validity of our vision. This new cloud platform forms the foundation for our future innovations in AI, automation, and the omnichannel customer experience. This is not just a technology project; it is a transformation accelerator for N-Allo and its customers.”

Bernard Questiaux, CIO, N-Allo

“We are particularly proud of the collaboration we established with the N-ALLO teams in modernising their contact centre platform. Their expertise, responsiveness, and vision enabled us to jointly build a solution perfectly aligned with the operational requirements of a first customer. This platform, built on Amazon Connect Unlimited AI, marks the beginning of an ambitious partnership between N-ALLO and AWS in the era of agentic AI, with the goal of leveraging the most advanced artificial intelligence solutions on the market to enhance customer relationships.”

Olwen HENRY, AWS, Strategic Account Manager

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